Terms & Conditions
The terms that apply when you book a job or join a service plan with us.
These terms apply whenever you book a job, join a service plan, or otherwise use the services of G H Heating Services Ltd (company number 13389079, Gas Safe registered engineer 651846). Please read them alongside our Privacy Policy.
Quotes and bookings
Quotes are given in good faith based on the information available at the time. Where the scope of work changes once an engineer is on site — for example, unexpected damage or access issues are found — we’ll always agree any change in price with you before continuing.
Bookings made through our online booking system are confirmed by email. If you need to reschedule or cancel, please give us as much notice as possible.
Pricing and payment
The price we quote is the price you pay, unless the scope of work changes as described above. Payment is due on completion of the work unless otherwise agreed, except for service plan subscriptions, which are billed monthly by Direct Debit through our payment provider, GoCardless.
Service plans
Service plans run on a monthly Direct Debit and include an initial 12-month minimum term, covering your first annual service. After the first 12 months, you’re free to cancel at any time. Full details of what’s included in each plan are set out on our Service Plans page.
Boiler finance
Where you choose to apply for finance towards a new boiler, that application is handled directly by our credit broking partner, TradeHelp, under the terms set out in the finance disclaimer in our site footer. We are an Introducer Appointed Representative of TradeHelp for credit broking introductions only — we do not make lending decisions.
Guarantees and warranties
All work is carried out to Gas Safe standards by registered engineers. Installed appliances carry their manufacturer’s warranty, and our own workmanship is guaranteed for a period we’ll confirm with you at the time of the job.
Cancellations
You can cancel a booked appointment free of charge with reasonable notice. If an engineer is turned away on arrival, or access can’t be gained, a call-out charge may apply.
Complaints
If something isn’t right, please contact us directly so we can put it right — most issues are resolved quickly this way. Contact details are below.
Contact us
Phone 01206 912148, email info@ghheatingservicesltd.co.uk, or write to us at 22 Harwich Rd, Ardleigh, Colchester, Essex, CO7 7LS.
Last updated: August 2026.